Posted by Gina
Richter in Blog AntiMalware Pro Uninstall, Force Uninstall a program, Uninstall
common programs
on June 18th, 2014
| 5 Comments
hp-document-viewerMy
cousin was attempting to remove HP software due to hpqtra08.exe problem. This
is why he ran into a problem removing the Document Viewer. Laptop turned around
after reboot and attempted an automatic reinstall of Document Viewer, eventually
asking for “CD ROM or other removable disk”. At bottom of box, it listed the number “1″ as a source or to browse. He inserted install disk,
which it rejected. I had it continue, and it did, to a point that I got a
warning popup about the JIT debugger, and that it wasn’t going away. It’s
plated on my machine permanently on top like a tattoo, and he cannot continue
uninstalling anything else until this is resolved.
Also, there are
many HP users telling me that now each time on Game tap they try to start
games, it comes up with “searching for HP Document Viewer”. They tried HP
Online support, they said it was a driver and registry problem, but what they
suggested with the printer driver and registry key didn’t help.
I would not
consider myself an “expert”. But I believe I managed to erase an important file
folder for my HP Image Zone/Document Viewer software. Now I can use Image Zone
Express, but when I try to open Image Zone or the Document Viewer I get an
error message that the path to
C:\hp\tmp\src\CDA\setup\DocumentViewer\
I did a little
investigating and found out that the “tmp” subfolder is missing from the “hp”
folder. I tried searching for it, also searching for the “DocumentViewer.msi”
setup file, but I can’t find them. I did contact tech support for a chat, but
they say the only thing I can do is a System Recovery, and I don’t feel like
backing everything up and reinstalling everything I’ve ever downloaded. Fortunately,
I find these ways to remove HP Document Viewer.
Actually, Document
Viewer is part of the software that comes with HP Printers. I try to use the CD
that came with the printer to reinstall the software for the printer. But this
doesn’t fix the problems.
I also use the
Windows native uninstaller utility to remove all traces of the HP Printer
software, but it fails again. HP Document Viewer will not go away until I apply
a Force Uninstall with Perfect Uninstaller.
force-uninstall-icon-pu
When the Perfect
Uninstaller is installed, I drag the icon of HP Document Viewer on the display
panel and it does find the directory of it and uninstall it with a few
uninstalling process. It’s incredible. You should try it to uninstall Adobe
Reader 9.0 if possible.
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